Privacy Policy
Introduction
Balidoc is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online doctor consultation services.
Personal Information Collection
We collect the following personal information through a form and through video consultation (which is not recorded):
- Name
- Date of Birth
- Gender
- Nationality
- Current Location in Bali (Hotel/Resort)
- Symptoms
- Medical History
- Allergies
- Current Medications
- Date of Arrival in Bali
- Recent Travel
- Insurance Information
- Emergency Contact Information
Use of Personal Information
We use the collected information to provide consultation services. With your consent, and only in relation to your health concerns, we may share your information with other clinics or pharmacies.
Data Retention
We retain your personal information for a period of 5 years. Upon your request, we will delete your data using our data deletion procedures.
Data Security
We have implemented the following security measures to protect your personal information:
- Strong Passwords and Multi-Factor Authentication (MFA)
- Regular Backups
- Encryption
- Security Software
- Network Security
- Education and Training
- Access Controls
- Regular Audits and Monitoring
- Software Updates
- Secure Physical Access
- Virtual Private Networks (VPNs)
- Professional Security Assistance
- Legal and Regulatory Compliance
- Incident Response Plan
Our Incident Response Plan includes:
- Incident Identification
- Initial Assessment
- Containment
- Eradication
- Notification
- Recovery
- Analysis and Learning
- Engage Legal Counsel
- Communication
- Ongoing Monitoring
- Training
- Cyber Insurance Claim
- Documentation
Third-Party Services
Our third-party service providers are required to adhere to the highest safety measures to protect your personal information.
User Rights
Upon request, we will provide or delete all your personal information stored in our system.
Cookies and Tracking Technologies
We do not use cookies or other tracking technologies.
International Data Transfers
We comply with applicable data protection laws to ensure the security of international data transfers.
Legal Compliance
Although there are no local regulations as stringent as we desire, we use the Health Insurance Portability and Accountability Act (HIPAA) as our guideline to ensure the highest level of compliance.
Contact Information
For more information about our privacy practices, or if you have questions or concerns, please contact us at info@balidoc.com.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify all our customers of any changes by sending an email.
Consent
By using our services, you give automatic consent for us to use your data to provide you with the best health results. You may withdraw your consent at any time by sending a request to info@balidoc.com.
Age Restrictions
There are no age restrictions for using our service.