Your friendly medical companion in Bali

Yes. Every BaliDoc doctor holds a valid Indonesian medical licence (STR number). Dr. Bintang's STR is 312110012122728, Dr. Tri's STR is 5111100223190137, and Dr. Karina's STR is 3242100221044078. These are verifiable with Indonesia's medical board. We also display these numbers on every prescription and medical certificate we issue.

LegitScript is an independent third-party that verifies healthcare companies meet international compliance standards. They're used by Google, Microsoft, and major payment processors to verify legitimate healthcare providers. BaliDoc is LegitScript certified, meaning our practices have been independently verified to meet the same standards as healthcare providers in the US and Europe.

Yes. Indonesia's Ministry of Health permits telemedicine consultations by licensed doctors. Physical examinations are required for certain conditions, but many healthcare issues can be properly diagnosed and treated online. Our doctors follow Indonesian medical regulations and only prescribe when clinically appropriate.

We understand the concern. Red flags to avoid: companies that don't show doctor licence numbers, guarantee prescriptions without consultation, have no verifiable address, or pressure you to pay upfront. BaliDoc shows all STR numbers, never guarantees prescriptions, has a verified business address in Bali, and offers free initial consultations. You can also find independent reviews on Google and TripAdvisor.

Absolutely. You can verify our doctors' STR numbers with Indonesia's medical board (Konsil Kedokteran Indonesia). We also encourage video consultations so you can see your doctor face-to-face. All prescriptions include the prescribing doctor's full name and STR number for verification.

We accept most major credit cards for convenient online payment. If you prefer to pay with cash, that can be arranged — just ask for instructions during your consultation. All pricing is confirmed upfront before any payment is processed.

Because we want to see if we can actually help you before you commit to anything. Many health issues can be resolved with advice, reassurance, or simple guidance — and that shouldn't cost you money. If you need prescription treatment, we'll discuss options and pricing upfront. No pressure, no sales pitch, just honest medical advice.

Three things: 1) First GP consultation is always completely free — we want to see if we can help before you pay anything, 2) We're island-wide with many pharmacy and clinic partners across Bali for fast delivery and service, 3) We're specifically designed for tourists and expats, not locals — we understand travel insurance, visa medicals, and international patient needs.

Your first consultation is always completely free. If you decide to proceed with treatment, plans typically start from USD 40. Lab work, medication, and any home visits are priced separately and always confirmed before you pay. We never charge without explicit consent.

Most travel insurance policies cover doctor consultations when you're sick or injured abroad. We provide proper medical receipts with ICD-10 diagnosis codes, doctor licence numbers, and all details required for insurance claims. Many of our patients successfully claim reimbursement. We recommend checking with your insurance provider about telemedicine coverage.

We operate on a pay-then-claim basis. You pay for services upfront and we provide documentation for you to claim reimbursement from your insurance company. This is standard practice for international healthcare and avoids delays in receiving care while insurance authorization is processed.

No hidden fees, ever. All pricing is confirmed upfront before any service is provided. If additional services are recommended during your consultation (like blood work or medication), the cost is discussed and confirmed before proceeding. You always know exactly what you're paying for.

Very fast. Most patients can see a doctor within 1-6 hours, and our partners across Bali mean medication can often be delivered the same day. One customer noted "3-hour turnaround from booking to medication in hand — unthinkable in my home country." We're island-wide with many clinic and pharmacy partners for quick service.

Common tourist health issues: food poisoning, UTIs, skin rashes, respiratory infections, allergic reactions, minor injuries, travel-related illness, prescription renewals, medical certificates for insurance claims. Also specialized care including weight loss treatment (GLP-1 medications like semaglutide), men's sexual health, hair loss treatment, and psychiatric care with our in-house psychiatrist. Conditions requiring physical examination or emergency care should be seen in person.

Yes, when clinically appropriate. BaliDoc doctors can prescribe a wide range of medications legal in Indonesia, including antibiotics, pain relief, anti-nausea medication, antifungals, weight loss medications (semaglutide, GLP-1 receptor agonists), and many other treatments. For regulated psychiatric medications, we have an in-house psychiatrist for proper assessment and prescription when needed. All medications are dispensed through licensed Indonesian pharmacies.

Yes. Our doctors can prescribe weight loss medications including GLP-1 receptor agonists (semaglutide and similar medications) and other clinically appropriate weight management treatments after proper medical assessment. These require prescription and medical supervision — exactly what BaliDoc provides.

Yes. We have an in-house psychiatrist who can assess and prescribe regulated psychiatric medications when clinically appropriate. This includes antidepressants, anxiety medications, ADHD treatments, and other mental health prescriptions. All done through proper medical consultation and monitoring.

For genuine medical emergencies (severe injury, difficulty breathing, chest pain, severe allergic reactions), you should go directly to the nearest hospital emergency room or call local emergency services. BaliDoc is for non-emergency healthcare needs. However, we can provide follow-up care after hospital treatment and help with medical certificate documentation.

Yes, when medically necessary. Home visits can be arranged for physical examinations, blood collection, or situations where you can't travel safely. This is subject to doctor availability and location in Bali. Home visits are an additional cost, always confirmed before booking.

Yes. We can provide medical certificates for travel insurance claims, work sick leave, fit-to-fly certificates (when medically appropriate), and dive medical clearances. All certificates are issued by licensed doctors and include proper medical documentation required by insurance companies and employers.

Very straightforward. Send us a WhatsApp message or book online, then we email you a secure video consultation link that opens in any browser. No apps to download, no passwords to remember, no complex forms. Many patients find it simpler than navigating busy hospitals or clinic systems.

Simple: 1) Send us a WhatsApp message or book online, 2) Brief chat to understand your situation, 3) We email you a secure video link for your consultation with a licensed doctor — works in any browser, no downloads needed, 4) If treatment is needed, prescription issued digitally and sent to partner pharmacies. The whole process typically takes 1-2 hours from initial contact to treatment.

Perfect — the actual consultation is always a live video chat where you talk directly with the doctor, just like an in-person visit. The only typing is the initial WhatsApp message to get started. Many patients find talking face-to-face with the doctor much more comfortable than typing about their health concerns.

Completely confidential. BaliDoc follows strict medical privacy protocols. Your consultation details are never shared with anyone without your explicit consent. We use secure, encrypted communication platforms and maintain medical records according to Indonesian healthcare privacy regulations.

Usually within 1-6 hours during business hours (9 AM - 9 PM Bali time). For urgent but non-emergency situations, we often arrange same-hour consultations. We also offer scheduled consultations if you prefer a specific time. Emergency cases are prioritized.

No. We use WhatsApp for initial contact (which most people already have) and standard video calling platforms for consultations. No special downloads required. We keep technology simple so you can focus on getting better, not figuring out new software.

Our doctors will be honest if your condition requires in-person examination or specialist care. In these cases, we'll refer you to appropriate local healthcare providers and can coordinate your care transition. Your initial consultation remains free even if we can't treat you online.

Yes. All BaliDoc doctors are fluent in English and Indonesian. We specifically recruited English-speaking doctors because we work primarily with international patients. Medical terminology will be explained in plain English, not medical jargon.

Most travel insurance policies cover doctor consultations when you're sick or injured abroad. We provide proper medical receipts with ICD-10 diagnosis codes, doctor licence numbers, and all details required for insurance claims. Many of our patients successfully claim reimbursement — we know exactly what insurance companies need.

Online consultations work from anywhere with internet connection. For medication delivery or home visits, we cover most of Bali but some very remote areas may have limited service. We'll confirm availability for your specific location during your consultation.

Yes. We can provide medical certificates for your departure, ensure you have adequate medication for travel, coordinate care with your home doctor, and provide medical documentation for any ongoing treatment. Many patients continue follow-up consultations online after returning home.

We can arrange medication delivery to your villa, hotel, or location in Bali through our partner pharmacies. Delivery is available for most areas and is an additional service. For controlled medications, pharmacy pickup may be required by law.

Yes, we treat families including children. For patients under 18, a legal guardian must be present during the consultation. We can help with common childhood health issues, provide guidance to parents, and coordinate appropriate pediatric care in Bali when specialized treatment is needed.