Terms of Service

1. Introduction

Welcome to Balidoc, your trusted platform for online doctor consultations. These Terms of Service (“Terms”) govern your use of the services provided by Balidoc (“we,” “our,” or “us”). By using our services, you agree to these Terms.

2. Service Description

Balidoc provides online doctor consultation services through licensed healthcare professionals. Prescriptions are issued only at the discretion of a licensed physician after a consultation. Controlled substances are not prescribed through this platform.

Important: Our services are not intended for medical emergencies. If you are experiencing a medical emergency, call your local emergency number immediately.

3. Eligibility

Our services are intended for users aged 18 and older. If you are under 18, you may only use our services under the supervision and consent of a parent or legal guardian.

4. User Conduct

Users are expected to provide accurate information and act respectfully during consultations. Use of our services while intoxicated, or in a manner that is abusive, discriminatory, or unlawful, is strictly prohibited.

5. Payment and Refunds

• The first general consultation booked through the Balidoc platform with one of our General Practitioners (GPs) is provided free of charge.

• This free first consultation is informative in nature, designed to discuss your medical concerns with a GP and determine whether additional services, specialist consultations, or packages are appropriate.

• The free consultation offer does not apply to specialist consultations, subscription packages, or other paid services offered on the platform.

• All subsequent consultations and additional services (including prescriptions, referrals, specialist consultations, medication delivery, or care packages) require payment through our designated payment system.

• Each paid service is charged separately; there are no recurring charges unless explicitly stated.

• Paid services are subject to our Refund and Cancellation Policy, which forms part of these Terms.

6. Intellectual Property and Data Ownership

All content on the Balidoc platform (such as website design, text, graphics, and logos) is our intellectual property. Medical records and personal health information belong to the patient. Balidoc processes this information only in accordance with our Privacy Policy and applicable laws.

7. Dispute Resolution

In the event of a dispute, you agree to first contact Balidoc at info@balidoc.com to attempt informal resolution. If the issue cannot be resolved, disputes shall be governed by the laws of Indonesia and subject to the exclusive jurisdiction of Indonesian courts.

8. Limitation of Liability and Disclaimer of Warranties

To the fullest extent permitted by law:

• Balidoc and its staff make no warranties or guarantees regarding treatment outcomes.

• Consultations are based on the professional judgment of licensed physicians, but results may vary.

• We disclaim liability for indirect, incidental, or consequential damages, including but not limited to data loss, business interruption, or lost profits.

Balidoc is not responsible for the accuracy of information on third-party websites linked through our platform.

9. Governing Law

These Terms are governed by the laws of Indonesia, without regard to conflict of law provisions.

10. Amendments

We may amend these Terms from time to time. We will notify you of changes via email or by posting a notice on our website. Continued use of our services after such notice constitutes acceptance of the updated Terms.

11. Miscellaneous

• Our services are intended to support—but not replace—the relationship between patients and their licensed healthcare providers.

• We cannot guarantee that all information provided will be error-free or suitable for every situation.

• If any part of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect.

12. Contact

For questions, comments, or concerns about these Terms, please contact us at info@balidoc.com.