Refund policy
Introduction
At Balidoc, we strive to provide exceptional online doctor consultation services. We understand that there may be instances where customers seek a refund. This Refund Policy outlines the circumstances under which refunds may be issued.
Consultation Fees
Consultation fees are due at the time of service. All fees are stated clearly on our website and are to be paid in full to secure your consultation appointment.
Rescheduling Appointments
While it's not possible to cancel an appointment, we may consider rescheduling your appointment to another time on a case-by-case basis. Rescheduling requests must be submitted at least 48 hours before the appointment time.
Eligibility for Refund
Refunds may be granted under the following conditions:
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Non-Service: If for any reason Balidoc is unable to provide the consultation service, a full refund will be provided.
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Technical Issues: If technical issues on our part prevent the consultation from occurring or significantly hinder its quality, a partial or full refund may be granted on a case-by-case basis.
Requesting a Refund
To request a refund, please email us at info@balidoc.com with the following information:
- Full Name
- Appointment Date and Time
- Reason for Refund Request
- Any additional information that supports your request
Processing Refunds
Refunds will be processed within 5 business days of receiving the request. Refunds will be issued to the original payment method used during the initial transaction.
Contact
If you have any questions or concerns regarding our Refund Policy, please contact us at info@balidoc.com.
Changes to Refund Policy
Balidoc reserves the right to amend this Refund Policy at any time. Any changes will be posted on our website and, where appropriate, notified to you via email.