Everything people ask us,
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Your first consultation with a licensed general practitioner (GP) is genuinely free and without obligation. You only ever pay if you choose to go ahead with treatment, medication or a document, and you'll always see the price first. If the GP ever recommends a specialist, that consultation is a separate service, with the price shown before you decide.

No. If advice is all you need, the consultation simply ends there, free. If the GP does recommend treatment, you decide: you see the exact price of the prescription and medication first, and if you'd rather not go ahead, you pay nothing.

Yes. After a video consultation, if our doctor prescribes medication, we arrange for it to be dispensed by a licensed pharmacy and delivered to your hotel or villa across Bali.

Always. Your free first consultation is with a real, licensed, English-speaking general practitioner, and specialists are available when genuinely needed. Never a bot or a script.

Book a free GP video consultation, speak with a licensed general practitioner, and receive advice, usually within about 20 minutes. If you need medication or documents, we handle it and deliver to you.

Often, yes. Many medications are restricted at Indonesian customs. Rather than risk bringing your own, our doctors can assess you and, where appropriate, prescribe a locally-supplied equivalent that's delivered to you.

We prefer digital payment: major international cards, direct bank transfer via Wise, and local payment methods. Rather pay cash? That works too, at two minimarket chains with branches all over Bali. You'll always confirm the price before any payment.

We work on a pay first, claim back basis. You pay Bali Doc directly, and we provide everything your insurer typically needs: official receipts, a medical report and our registered company details. Bali Doc is a fully registered Indonesian healthcare provider, and patients routinely reclaim their costs with our paperwork.

Yes. Every consultation is with a licensed, English-speaking physician registered in Indonesia (each holds an STR medical-registration number). Bali Doc is also LegitScript Certified.

Bali Doc is operated by PT Sehat Investasi Digital, an Indonesian-registered company, working with a BPOM-registered pharmacy partner for medication.

The whole island, from Canggu and Seminyak to Ubud, Uluwatu, Sanur and beyond. Consultations are online; medication and home visits come to your hotel or villa.

Your first GP video consultation is free, with no obligation. You'll always see the price of any medication, delivery or service before you pay.

Yes, always. Your first consultation with a licensed general practitioner is free, and you don't need a card to book. You only pay if you choose to go ahead with treatment, medication or a document, and you'll always see the exact price first. A specialist consultation, when one is genuinely needed, is priced separately and always shown before you decide.

Most treatments start at around US$40. The exact price depends on what you need. It's confirmed clearly before you pay anything.

US dollars are the most recognised currency in the world, so they're a clear reference point wherever you're from. Payment itself is always settled in Indonesian rupiah at the current rate, by card, transfer or cash, and the exact amount is confirmed before you pay.

Home visits, lab tests and IV drips depend on your location, the clinic or nurse we coordinate, and exactly what you need. You get the exact price during your free GP consultation, always before you pay.

No. Medication and delivery are quoted up front, and the price you're shown is the price you pay.

Then you pay nothing. The GP consultation was free, and you're only charged for treatment or items you actually choose.

Medication and prescription documents are separate, regulated healthcare services, so they carry their own cost. Bali Doc is a private healthcare provider, so treatment is self-pay, and many travel and private insurers reimburse it afterwards. You always see the exact price before you pay.

Often, yes. Many medications are restricted at Indonesian customs. Rather than risk it, our doctors can assess you and, where appropriate, prescribe a locally-available equivalent, delivered to you by a licensed partner pharmacy.

Most everyday medications, yes. Some medication, including controlled substances, requires a specialist consultation and may be restricted under Indonesian law. The doctor will always tell you clearly what's possible and suggest safe, legal alternatives where they exist.

For prescription medication, yes. A quick video consultation with a licensed general practitioner is required, and it's free. For over-the-counter pharmacy items that don't need a prescription, we can often help directly via WhatsApp.

Not for the consultation itself: you can talk to a doctor without it. When prescription medication is dispensed, Indonesian regulations require the pharmacy to verify who it's for, so at that point we ask for a photo of your passport or ID, shared digitally. It's used only to issue your prescription to the right person and is handled confidentially.

Yes. A prescription issued by a licensed Indonesian doctor is valid at any licensed pharmacy in Indonesia, subject to their stock and the usual regulations. If you'd like the prescription document to take elsewhere, the prescription fee is simply paid before it's issued.

Not directly: Indonesian law requires a prescription to be issued by a doctor licensed in Indonesia, after their own assessment. Do share your existing prescription, medical records or a letter from your doctor, in any language, we can work with them. They genuinely help the consultation. Where your medication isn't available in Indonesia, our doctor can often prescribe a locally available equivalent.

Yes. Real licensed doctors, a BPOM-registered pharmacy, and Bali Doc is LegitScript Certified.

Many medications are restricted at Indonesian customs, and bringing the wrong thing can mean serious trouble. A pre-departure consultation means a doctor confirms what's possible before you fly, so you arrive covered, not caught out.

Often, yes. Where it's appropriate and legal, we arrange a locally-supplied prescription so your medication is ready or delivered to your accommodation on arrival.

Great, and the doctor will tell you that honestly. The GP consultation is free, so even confirming you're fine to travel costs you nothing.

Some medication, including controlled substances, requires a specialist consultation and may be restricted under Indonesian law. We'll always be straight with you about what's possible and suggest safe, legal options.

Not directly: Indonesian law requires a prescription to be issued by a doctor licensed in Indonesia, after their own assessment. Do share your existing prescription, medical records or a letter from your doctor, they genuinely help. Where your medication isn't available in Indonesia, our doctor can often arrange a locally available equivalent.

Yes. After your online consultation, the doctor can issue a prescription that's valid at any licensed pharmacy in Indonesia, so you can fill it near you. Where possible, we can also arrange delivery from our licensed, BPOM-registered partner pharmacy in Bali; the team confirms options and timing with you first.

Yes. Your first GP consultation is free wherever you are in Indonesia, with no obligation. You always see the exact price of any medication or service before you pay.

Often, yes. A licensed doctor reviews what you take and, where appropriate and legal, prescribes a locally available equivalent so you don't run out. Some controlled medications are restricted in Indonesia; the doctor will tell you honestly what's possible.

Yes. Every consultation is with a licensed, English-speaking Indonesian physician. Bahasa Indonesia is of course available too.

Yes. Certificates are signed by a licensed Indonesian doctor with their STR licence number and official stamp, and are accepted by the vast majority of international employers, airlines, travel insurers, and visa authorities. If you have specific requirements, tell us upfront and we'll confirm before you pay.

Most certificates are issued the same day as your consultation. Message us in the morning and you can typically have your signed PDF by early afternoon, often within hours. Urgent requests are handled as a priority.

In most cases, no. A brief online consultation with a licensed doctor is enough, and the certificate is delivered as a signed PDF. Some types (fit-to-fly, dive clearance, certain visa medicals) may need a physical exam, which we can arrange and always confirm upfront.

Often, yes. The doctor assesses you online and may request supporting documentation. Each case is evaluated individually. Message us to discuss your specific situation.

Usually, yes. If your condition can be safely assessed by video, the doctor issues the certificate as a signed PDF. Depending on your situation you may be asked for recent medical records or test results, and if a physical examination is genuinely needed, we arrange a home visit or an in-person check first, and tell you before you pay.

No. A certificate documents the doctor's assessment on the day of your appointment, so we can't issue certificates for earlier dates or past illnesses. That's exactly what protects the value of every certificate we do issue.

Often, yes. A licensed doctor assesses you first and reviews what you already take. Some controlled medications are restricted in Indonesia. The doctor will tell you honestly what's possible locally and the safest way forward, rather than leaving you without support.

Often, yes, after an assessment. If you're new to Bali Doc, share supporting documents first: your previous prescription, a medical summary or records, or a letter from your treating doctor, in any language, we can work with them. They help our psychiatrist understand your diagnosis and treatment history. A refill is never automatic: any prescription follows the doctor's own clinical assessment and Indonesian regulations, and some controlled medications are restricted in Indonesia.

Completely. Your consultation and your mental-health information are handled privately and discreetly, by licensed clinicians. Nothing is shared without your consent.

You can start on WhatsApp. Most people do, because it feels private and easy. A licensed doctor still needs to assess you before any prescription, and we arrange that consultation in whichever way is appropriate for your situation. We keep the whole step calm and simple.

Your first GP consultation is free. If psychiatric care is right for you, a specialist consultation with our psychiatrist is from US$75, and you always see the exact price before you pay.

Yes. Care is provided by licensed doctors, with a dedicated specialist psychiatrist for psychiatric assessment and ongoing treatment. Every consultation is with a real, qualified clinician, never a bot.

Yes. Whether you're travelling, on a longer stay, or living here, we can assess you and, where appropriate, arrange a bridging prescription and follow-up, usually delivered the same day, anywhere in Bali.

No. Antibiotics are prescription-only for good reason. A licensed doctor assesses you first to confirm you actually need them and to choose the right one. The GP consultation is free, it's quick, and it keeps you safe.

Most consultations happen within about 20 minutes, and if antibiotics are appropriate they're dispensed by a licensed pharmacy and delivered to your hotel or villa, usually the same day, anywhere in Bali.

Many infections clear without them. If antibiotics won't help, the doctor will tell you honestly and recommend the right care instead. You've lost nothing but a free GP consult.

Yes, we partner with pharmacies island-wide, from Canggu to Uluwatu, Ubud to Amed, usually same-day.

If you're too unwell to travel, need hands-on care like an IV drip, wound treatment, or a physical examination, a doctor or nurse comes to your hotel or villa. For many issues a fast video consult plus medication delivery is quicker. Your doctor confirms which is right for you.

Same-day visits are available across Bali. Message us with your location and symptoms and we'll confirm availability and timing straight away. For minor issues, a video consult can often start within about 20 minutes.

Bali belly and gastro, dehydration and IV drips, fevers and infections, wounds and motorbike injuries, and general acute care. If medication is appropriate, the doctor prescribes it and it's delivered to you, usually the same day.

No. A trained professional can collect your sample at your hotel or villa, anywhere in Bali. For some specialist tests a clinic visit is best, and the doctor will tell you upfront.

Many rapid tests return same-day results, and most comprehensive panels are ready within 24 to 48 hours. Your doctor reviews them with you as soon as they're in.

Yes, that's the point. A licensed doctor talks you through every result on a video call, in plain English, so you understand what it means for you and what to do next. You're never left with numbers and no answers.

Yes. STI panels are handled privately and without judgement, with the same at-your-location collection and doctor-led results. Message us and we'll sort it tastefully.

Your first GP consultation is free. Lab pricing depends on the tests you choose, and we calculate and confirm the exact cost before anything is collected or paid. No hidden fees, no surprises.

No. A doctor checks your symptoms, allergies and medication first to confirm a drip is safe and suitable for you. It's quick, the GP check is free, and it's what separates real medical care from a random spa.

Yes, in most Bali areas: Canggu, Seminyak, Ubud, Sanur, Uluwatu, Kuta and beyond. A trusted medical partner administers your drip where you're staying, depending on your location, timing and whether a drip is suitable.

It may help replace fluids in selected cases, but it isn't a guaranteed cure. Some stomach problems need medication, a lab test, or a clinic visit. The doctor will tell you honestly what's right and arrange the safer option.

Send your hotel or villa area, what you're feeling, your preferred time, and any allergies or medication (and pregnancy status if relevant). We'll confirm the price before you agree to anything.

Yes. Your consultation and medical details are private. The process runs over WhatsApp and a video call: no clinic visit, no waiting room, no awkward encounters. Medication is delivered in plain packaging with no indication of what's inside.

Yes, when it's clinically appropriate. A licensed doctor assesses you first, reviews your medical history, and only then prescribes. Which option suits you depends on your health and preferences, and is discussed during your consultation.

We can. Low drive and low energy sometimes have a hormonal cause, so the doctor may recommend blood work to check your testosterone and key markers. At-home sample collection can often be arranged, subject to location.

Always. Every consultation is with a real, licensed, English-speaking physician, never a form or a bot. They review your case properly before prescribing anything, which keeps the treatment safe and right for you.

Most consultations happen quickly, often the same day. If treatment is appropriate and no bloods are needed, medication can usually be delivered to your villa within a day, anywhere in Bali.

Yes. Tell us when you book or message us and we arrange a female, English-speaking doctor for your consultation.

Yes. A doctor can prescribe and arrange contraception that's available in Indonesia, whether you're starting, continuing what you already use, or switching. It's delivered discreetly to your hotel or villa.

Fast. Most consultations happen within about 20 minutes, and where treatment is appropriate it's usually delivered the same day. Don't wait it out: these get worse without treatment.

Yes. We arrange hormone and health panels (thyroid, sex hormones, iron, vitamin D and more) with at-home collection across Bali, and a doctor explains your results properly.

For many common childhood illnesses, yes: fever, coughs, tummy bugs, rashes, bites and minor injuries can be assessed well on video with a parent's help. When an in-person examination is needed, the doctor says so honestly and helps arrange a home visit or a trusted clinic.

Yes, together with a parent or guardian. Children are always seen with a parent present, and the doctor will guide you through anything they need to check, such as temperature, breathing or looking at a rash.

See a doctor promptly for any fever in a baby under 3 months, a fever with a rash that doesn't fade under pressure, difficulty breathing, unusual drowsiness, signs of dehydration, or a fever lasting more than a few days. If your child seems seriously unwell, treat it as an emergency and seek in-person care immediately.

Yes. Where treatment is appropriate, the doctor prescribes children's formulations at the right dose for your child's age and weight, dispensed by a licensed pharmacy and delivered to your hotel or villa, usually the same day.

The first GP consultation is free, with no obligation. You always see the exact price of any medication or service before you pay.

Yes. Treatments for hair loss are legally available in Indonesia and can be prescribed by a licensed doctor after a proper clinical assessment. The right approach depends on your individual evaluation, not a one-size-fits-all box.

Because hair loss is often a symptom of something else. Low iron, thyroid issues, hormones and vitamin deficiencies all show up in your hair. Blood work lets us treat the underlying cause, which leads to far better, lasting results than guessing.

It depends on the cause. Some people notice improvement within two to three months, but meaningful hair changes usually take six months or more. Your doctor will set honest, realistic expectations from the start.

Yes. Across much of Bali we arrange at-home blood collection, so most of the process stays online. It's subject to your location and availability, which we confirm during your free GP consultation.

Yes. Every consultation is with a real, licensed Indonesian doctor, medication is dispensed by a licensed pharmacy, and Bali Doc is LegitScript Certified. Your consultation and medical details stay strictly confidential.

Yes, and that's the point. Medically-guided weight management isn't right for everyone. A licensed doctor assesses your health, history and goals first, and only proceeds if it's genuinely suitable and safe for you. The first GP consultation is free.

Yes. Every consultation is with a real, licensed physician, any medication is dispensed by a licensed, BPOM-registered pharmacy, and Bali Doc is LegitScript Certified. This is doctor-supervised care, not pills sold over the counter.

A proper eligibility assessment, a personalised doctor-led plan, prescription-based treatment where appropriate, follow-up consultations to monitor your progress, and discreet delivery anywhere in Bali. You're supervised throughout, not left to it.

The doctor will tell you honestly. Medication isn't right for everyone, and where it isn't, you'll get clear, practical guidance on the right approach for you instead. You've lost nothing but a free GP consult.